Refund policy

At Open Window Restore, every piece we carry is one-of-a-kind — carefully selected for its character, age, and beauty. Because of the unique nature of vintage and antique items, all sales are considered final.

We do accept returns in the following situation:

• The item arrives damaged in transit — please contact us within 48 hours of delivery with photos of the damage and original packaging.

In the event of transit damage, we will work with you to find a fair resolution, which may include a partial refund or store credit.

We are not able to accept returns for:

• Change of mind
• Minor variations in color due to screen settings
• Natural wear, patina, or imperfections that are part of the item's vintage character (these are noted in listings)

To start a return claim, email us at Openwindowrestore@gmail.com within 48 hours of delivery.